POLICIES

Please review The Flavor Plugg’s policies before placing an order or booking a service. A signed Client Agreement with complete terms will be provided during the booking process.

BOOKING & PAYMENT

A 50% non-refundable deposit is required to secure your order or event date.

Your booking is not confirmed until your required payment is received.

The remaining balance is due 48 hours before your scheduled pickup, delivery, or service.

Orders booked within 72 hours of the requested date require full payment at booking.

NON-REFUNDABLE DEPOSITS

All deposits are non-refundable from the time payment is submitted, including same-day and next-day cancellations.

Your deposit reserves your date and covers the time and availability committed to your booking.

CANCELLATIONS & REFUNDS

The 50% booking deposit is non-refundable.

Cancellations made within 72 hours of the scheduled order, delivery, or service are non-refundable.

Refunds are not issued for completed orders, prepared food, custom products, client changes of mind, abandoned pickups, or products damaged after pickup or delivery.

ORDER CHANGES & REVISIONS

Each order includes ONE complimentary revision after the original details are submitted.

After the complimentary revision is used, additional revisions start at $20 each.

Additional costs resulting from changes to ingredients, quantities, designs, decorations, supplies, packaging, labor, or other order requirements will be added separately.

Changes within 72 hours are not guaranteed.

CUSTOM ORDERS

Custom orders are created based on the details and inspiration provided by the client. Inspiration photos are references, and exact replicas are not guaranteed.

Standard custom treat orders include up to two colors unless otherwise stated in your quote. Additional colors or detailed customization are subject to additional charges.

Flavor options depend on order size. Larger qualifying orders include up to two flavors. Additional flavors are subject to an additional charge.

If required design details, inspiration, colors, or other information are not provided by the agreed deadline, The Flavor Plugg will use creative discretion to complete the order.

PICKUP

Orders are prepared according to your confirmed pickup time.

Arriving early does not guarantee your order will be ready. Orders will be available at the scheduled pickup time.

If you expect to arrive late, please contact The Flavor Plugg as soon as possible.

Orders left beyond the agreed pickup period without communication might be considered abandoned and are non-refundable.

Once an order is picked up, the client assumes responsibility for proper transportation, handling, and storage.

DELIVERY

Delivery fees are based on distance, order size, and service requirements.

Clients must provide an accurate delivery address and contact information. Someone must be available to receive the order during the scheduled delivery window unless another arrangement has been approved.

Address changes, extended wait times, redelivery, parking, difficult venue access, or additional setup are subject to additional charges.

CATERING & PRIVATE CHEF SERVICES

Pricing is based on the approved menu, guest count, service requirements, location, and event details.

Changes to guest count, menu, staffing, service time, setup, equipment, or event requirements are subject to additional charges.

Final event details must be provided by the deadline stated in your Client Agreement.

FOOD ALLERGIES

Clients must disclose food allergies and dietary restrictions before booking.

The Flavor Plugg handles common allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish, and sesame.

Cross-contact is possible. The Flavor Plugg does not guarantee an allergen-free kitchen.

FOOD HANDLING

After pickup or delivery, the client assumes responsibility for proper transportation, refrigeration, reheating, storage, temperature control, and serving.

The Flavor Plugg is not responsible for issues resulting from improper handling or storage after the order has been received.

PRIVACY

Information submitted through The Flavor Plugg website is used to respond to inquiries, process bookings and payments, communicate about orders, and provide requested services.

The Flavor Plugg does not sell customer personal information.

Third-party website, payment, booking, or form providers might process information according to their respective privacy policies.

Privacy questions: hello@theflavorplugg.com

FULL CLIENT AGREEMENT

These website policies provide an overview of our booking requirements.

Clients will receive the complete Client Agreement during the booking process. The agreement includes detailed payment, cancellation, refund, revision, custom-order, catering, pickup, delivery, food safety, and other applicable terms.

Booking with The Flavor Plugg requires acceptance of the Client Agreement.

Questions?

hello@theflavorplugg.com
972-503-9112